Refund Policy
Learn about our commitment to customer satisfaction and our comprehensive refund policy.
Overview
At HW Leasing GmbH, customer satisfaction is our top priority. We are committed to providing exceptional financial services and ensuring that our clients receive the value they expect from our leasing and financing solutions. This refund policy outlines the circumstances under which refunds may be requested and processed.
We understand that business needs can change, and we strive to accommodate our clients' requirements while maintaining fair and transparent policies. This policy applies to all services and fees charged by HW Leasing GmbH.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
Timeframe Requirements
- Application fees: Refund requests must be submitted within 14 days of payment
- Processing fees: Refund requests must be submitted within 7 days if the application is withdrawn before processing
- Consultation fees: Refund requests must be submitted within 48 hours if the consultation has not taken place
Service Condition Requirements
- Services must not have been substantially provided or utilized
- Documentation and agreements must not have been finalized
- No third-party commitments have been made on behalf of the client
Required Documentation
- Original invoice or receipt of payment
- Signed service agreement or contract
- Written explanation for the refund request
- Valid identification and authorization to request refund
Non-Refundable Items
The following services and fees are generally non-refundable:
- Completed financial assessments and credit evaluations
- Legal and regulatory compliance services that have been performed
- Third-party costs incurred on behalf of the client (credit reports, legal fees, etc.)
- Customized financial reports and documentation that have been delivered
- Rush processing fees for expedited services
- Monthly or ongoing service fees for services already rendered
- Training and educational services that have been completed
Important: Please note that certain services may become non-refundable once specific milestones are reached or third-party obligations are incurred.
Refund Process
To request a refund, please follow these steps:
Contact Our Support Team
Email us at info@hw-leasing.it.com or call +49260394271 to initiate the refund request process. Provide your account information and reason for the refund request.
Submit Required Documentation
Provide all necessary documentation including invoices, contracts, and written explanation for the refund request. Incomplete submissions may delay processing.
Review and Assessment
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification if needed.
Decision Notification
You will receive written notification of our decision via email. If approved, we will process the refund according to our refund methods policy.
Refund Methods
Payment Method
Refunds will be processed using the original payment method whenever possible:
- Credit Card: 5-10 business days
- Bank Transfer: 3-7 business days
- PayPal: 2-5 business days
- Check: 10-15 business days (if original method unavailable)
Processing Timeframe
Once a refund is approved:
- Refund processing begins within 2 business days
- You will receive confirmation when the refund has been initiated
- Actual receipt time depends on your financial institution
Exchanges
In some cases, an exchange or service modification may be more appropriate than a refund:
Service Modifications
- Change of lease terms or conditions
- Adjustment of service scope or timeline
- Transfer to different financial product
- Credit toward future services
Exchange Process
Exchanges follow the same initial process as refunds but may offer more flexible solutions. Our team will work with you to find the best alternative that meets your business needs.
Damaged or Defective Services
If you believe our services did not meet the agreed-upon standards or contained errors:
Immediate Action Required
- Report issues within 48 hours of service delivery
- Provide detailed description of the deficiency
- Submit supporting documentation if applicable
Resolution Options
- Full refund of affected services
- Re-performance of services at no additional cost
- Partial refund with service correction
- Alternative service solution
Contact Information for Refund Requests
For all refund-related inquiries and requests, please contact our customer service team:
Please include "Refund Request" in the subject line
Monday to Friday, 9:00 AM - 6:00 PM (CET)
Written requests can be mailed to this address
We respond to all refund inquiries within 24 hours during business days
Note: This refund policy is subject to change. Any updates will be posted on our website and will apply to future transactions. For questions about this policy, please contact our customer service team.